Web Browser Support
Having trouble making a booking or using the site? Here are some helpful tips to get you sorted.
- First of all, take a look at our help articles on how to book travel and how to change or cancel a booking. Our FAQs might also come in handy.
- Next, check your operating system is compatible with the site, and try clearing your cache using the steps below.
- If you're still having issues, let us know! Fill out our feedback form and we'll be in touch. And if you need to make a booking ASAP you can always call our national contact centre to complete your booking. Please note that booking service fees will apply.
Browsers
We recommend using our website with the following web browsers:
Clearing Your Cookies and Cache
If the browser you're using or a page you're viewing is displaying problems, try to clear the browser's cache and cookies.
The instructions for clearing the cache and cookies might be different for each browser and version. If the browser or version you're using isn't listed here, please see your browser's help menu.
Google Chrome Instructions
- Click the wrench icon
on the browser toolbar. - Select Tools.
- Select Clear browsing data.
- Select the checkboxes for the types of information you want to remove.
- Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
- Click Clear browsing data.
Firefox Instructions
- Click the menu icon on the browser toolbar.
- Select History and then Clear Recent History.
- Click the drop-down menu to select your preferred Time Range to Clear.
- Click the arrow next to Details.
- Select the checkboxes for the types of information you want to remove.
- Click Clear now.
What is my cache? This is a place where information is temporarily stored, like which webpages you’ve recently visited. Having a cache helps your device retrieve data faster; for example, if you return to a webpage you’ve already visited, it will load faster.
What are cookies? Cookies are small files stored on your computer by your browser when you visit a website, so the website can recall something about you the next time you visit it. For example, a cookie might be used to remember your username or pages on a website you've already looked at.
What is a browser? A browser is an application you can use to access the Internet and visit websites. Google Chrome, Internet Explorer, Firefox, and Safari are all examples of browsers.