Let our expert massage therapists take you far away from life’s daily stresses with a 90 minute Aroma Relax Massage...
Bought voucher for my daughter as this was the absolutely best massage ever. HIGHLY RECOMEND.
It was shambles from the booking to the actual experience. I received less than half the service and only a partial refund. Not very good at all.
Thank you for your feedback. We’re sorry to hear that you were not satisfied with your experience. At Nadi Wellness, we strive to provide high-quality treatments, so it’s disappointing to hear that you felt otherwise. As discussed in our email conversations, we did offer you a complimentary sauna as a goodwill gesture, but unfortunately, we did not receive a response confirming your interest in using it. Additionally, our receptionist recalls that at the end of your treatment, you expressed that you were happy with the service and even inquired about rebooking. Given this, we were surprised to see your review and wish you had shared any concerns with us at the time so we could have addressed them immediately. Regarding the refund, we processed the partial refund as per Bookme’s policies. We always appreciate honest feedback and hope to have the opportunity to provide you with a better experience in the future.
We enjoyed our massage however it wasn’t really deep tissue. When my masseuse would ask how the pressure was I would reply “it is relaxing but not really strong enough for me.” She would then alter to a much stronger pressure which was perfect (and I told her) and she would gradually ease right back to a relaxing massage once again. This happened throughout until I gave up asking for it to be stronger. Lovely clean premises and friendly staff.
Thank you for sharing your experience with us. We're so glad to hear that you enjoyed your massage and appreciated our clean premises and friendly staff. We’re sorry to learn that the pressure of your deep tissue massage wasn’t consistently maintained at your preferred level. Our therapists always aim to tailor treatments to each guest’s needs, so we appreciate your feedback as it helps us improve. We will share this with our team to ensure better communication and consistency in pressure adjustments. We truly value your visit and would love the opportunity to welcome you back for another massage. If you are able to return, please make contact with us directly and we will provide you with a complimentary upgrade and biomat experience. Thank you again for your feedback, and we hope to see you again soon!
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Nicole from New Zealand wrote on 11 February 2024
Bliss!
Friendly stuff, great massage, felt very relaxed. Therapist displayed extensive knowledge and skill, picking up on other issues. Although their current location is a distance from town, it's quiet, serene, and tranquil.