Types of Bus Fares

Standard

These are our best value fares, which are non-refundable once purchased. These fares suit people who do not intend to make changes to their itinerary.

Flexi

If you need to have some flexibility with your travel plans, our Flexi Fares give you the freedom to make amendments or cancel your journey.

Changes

Bus and Ferry bookings can be changed up to 2 hours before departure but additional fare charges and booking fees will apply

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- Bus and ferry bookings can be changed or cancelled up to 2 hours before departure but additional fare charges and booking fees will apply. A $6.50 fee applies to amendments made via our Call Centre - this fee is in addition to any additional fare charge.
- Train booking cannot be changed or cancelled.
- Once a Standard fare is cancelled or changed, you have until midnight the same day to make a new booking or the credit will expire.
- Bus and ferry bookings can be changed or cancelled up to 2 hours prior to departure (booking fee applies).
- Train bookings can be changed or cancelled up to 48 hours prior to departure (booking fee applies).
- A $6.50 fee applies to amendments made via our Call Centre - this fee is in addition to any additional fare charge.
Payments

Bus and Ferry bookings can be cancelled up to 2 hours before departure

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- Online bookings – Online payment required at the time of booking with Credit Card or POLi online banking.
- National Contact Centre or Booking Agents – Payment is required within 24 hours from the time of booking, or the booking will be auto-cancelled.
- Online bookings – Online payment required at the time of booking with Credit Card or POLi online banking.
- National Contact Centre or Booking Agents – You can pay for your booking up to 48 hours prior to travel. If you are booking inside of 48 hours of departure then payment is required 24 hours from the time of booking, or the booking will be auto-cancelled. If booking within 24 hours, payment can be made up until the time of departure.
Refunds

No refund will be given if a STANDARD booking is cancelled or amended. A full refund is available for FLEXI bookings

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- No refund will be given if this booking is cancelled or amended.
- A full refund can be claimed for bus and ferry service cancellations made more than two hours prior to departure.
- A full refund can be claimed for train service cancellations made more than 48 hours prior to departure.
- Refunds must be claimed within 31 days of the date of cancellation. Booking fees are non refundable.
- If you buy a Flexi fare by amending a lower priced Standard fare, only the price difference is refundable.
- If you paid by credit card, we can refund to the same card. If you paid with POLi, we will need to manually refund your account. There is a $2 admin fee for this service and you will need to provide your account details.

GoTicket

Our discounted GoTicket offers are available as Standard fares only.
Standard non-refundable fare terms and conditions and InterCity general terms and conditions apply.

Booking Information

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Types of Fares

Want to get the best deal? or need the flexibility to get a refund if plans change?

Standard

Flexi

Changes

Payments

Refunds

GoTicket

Passenger Fare Types

We offer discounted Flexi Fares to the following groups of travellers.

Students

Backpackers

Seniors