1197
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The Bay of Islands Explore New Zealand, Australia & Fiji!
Join us for an unforgettable cruising adventure and discover the very best of the Bay of Islands!
Join us for an unforgettable cruising adventure and discover the very best of the Bay of Islands!
Highlights
- View various marine wildlife enjoying their natural habitat
- High Success rate for marine mammal viewing
- Stop off at the stunning Otehei Bay Urupukapuka Island
- Free time to explore the Island or have a swim
Both stunningly beautiful and historically significant, this spectacular haven draws visitors from around the world, showcasing the breathtaking beauty of the Bay of Islands and its diverse wildlife in their natural surroundings.
Sit back and relax as we cruise among the 144 islands with the skipper's expert commentary, including a visit to the famous Hole in the Rock and when conditions allow, travel through it!
Our trips boast a high success rate for wildlife viewing and is your best chance to encounter these amazing mammals, as we are one of only 2 operators with a marine mammal permit!
We will also stop off at the stunning Otehei Bay Urupukapuka Island which is considered by some as the most beautiful island within the Bay. Here you will have some free time to swim, explore or relax with a bite to eat from our licensed café (at own expense).
Location: Paihia, Bay Of Islands.
Available Bookings from 15 Nov to 28 Nov 2024
Change Dates
All prices are shown in NZD ($)
Fri 15 Nov
Sat 16 Nov
Sun 17 Nov
Mon 18 Nov
Tue 19 Nov
Wed 20 Nov
Thu 21 Nov
Fri 22 Nov
Sat 23 Nov
Sun 24 Nov
Mon 25 Nov
Tue 26 Nov
Wed 27 Nov
Thu 28 Nov
- Infant Free of Charge
- Adult$144.00
- Child $72.00
- Infant Free of Charge
- Adult$128.00
- Child $72.00
- Infant Free of Charge
- Adult$128.00
- Child $72.00
- Infant Free of Charge
- Adult$128.00
- Child $72.00
- Infant Free of Charge
- Adult$136.00
- Child $72.00
- Infant Free of Charge
- Adult$128.00
- Child $72.00
- Infant Free of Charge
- Adult$128.00
- Child $72.00
- Infant Free of Charge
- Adult$128.00
- Child $72.00
- Infant Free of Charge
- Adult$136.00
- Child $72.00
- Infant Free of Charge
- Adult$128.00
- Child $72.00
- Infant Free of Charge
- Adult$128.00
- Child $72.00
- Infant Free of Charge
- Adult$112.00
- Child $72.00
- Infant Free of Charge
- Adult$128.00
- Child $72.00
- Infant Free of Charge
- Adult$144.00
- Child $72.00
- Infant Free of Charge
- Adult$144.00
- Child $72.00
- Infant Free of Charge
- Adult$128.00
- Child $72.00
- Infant Free of Charge
- Adult$128.00
- Child $72.00
- Infant Free of Charge
- Adult$112.00
- Child $72.00
- Infant Free of Charge
- Adult$112.00
- Child $72.00
- Infant Free of Charge
- Adult$128.00
- Child $72.00
- Infant Free of Charge
- Adult$128.00
- Child $72.00
- Infant Free of Charge
- Adult$136.00
- Child $72.00
- Infant Free of Charge
- Adult$128.00
- Child $72.00
- Infant Free of Charge
- Adult$112.00
- Child $72.00
- Infant Free of Charge
- Adult$112.00
- Child $72.00
- Infant Free of Charge
- Adult$112.00
- Child $72.00
- Infant Free of Charge
- Adult$112.00
- Child $72.00
Authenticated Reviews & PhotosAll of our reviews are from people who have booked and paid for this activity thru Bookme
Awesome trip even in rough conditions
Tracy Keenan from
NZ
Awesome trip even in rough conditions
Tracy Keenan from
NZ
Awesome trip even in rough conditions
Tracy Keenan from
NZ
Well planed
Niclas Erenbrand from
Sweden
Dolphins
melb1 from
NZ
Dolphins
melb1 from
NZ
Hole in the Rock excursion
Sally from
NZ
Most amazing skipper
Zaria Diamond from
NZ
Hole in the Rock
Debbie Hansford from
NZ
Hole in the Rock
Debbie Hansford from
NZ
Hole in the Rock
Debbie Hansford from
NZ
Awesome, enjoyable trip!
Saroj Yadav from
NZ
Hole in rock
davidh88 from
United Kingdom
Bay of Islands hole in the rock
Irene Goh from
NZ
Bay of Islands hole in the rock
Irene Goh from
NZ
Great trip
daveb16 from
NZ
Great trip
daveb16 from
NZ
Great trip
daveb16 from
NZ
Gelungene Tour
Caroline Goebel from
Germany
Gelungene Tour
Caroline Goebel from
Germany
Well worth it
kathleen logan from
NZ
Well worth it
kathleen logan from
NZ
Awesome tour!
YenQi Young from
Malaysia
Awesome tour!
YenQi Young from
Malaysia
Hole in the Rock.. Awesome
Allan Palmer from
NZ
Hole in the Rock.. Awesome
Allan Palmer from
NZ
Hole in the Rock.. Awesome
Allan Palmer from
NZ
Just Beautiful
Myron Almeida from
NZ
Just Beautiful
Myron Almeida from
NZ
Kelly
Kelly Xu from
NZ
Hole in the rock Paihia.
beckys14 from
NZ
Amazing experience
Vidhi Sharma from
NZ
Amazing experience
Vidhi Sharma from
NZ
Amazing experience
Vidhi Sharma from
NZ
Fab tour
kielw1 from
NZ
Fab tour
kielw1 from
NZ
Excellent trip
Tina Guggenmos from
NZ
Excellent trip
Tina Guggenmos from
NZ
Hole in the rock adventure
angeliquev from
NZ
Hole in the rock adventure
angeliquev from
NZ
Hole in the rock cruise
Katherine Spackman from
NZ
What a wonderful trip
Pauline Melham from
NZ
Good
isha ahuja from
NZ
Good
isha ahuja from
NZ
Good
isha ahuja from
NZ
Fabulous Fun Adventure
samanthan6 from
NZ
Fabulous Fun Adventure
samanthan6 from
NZ
Best Family Activity
samanthal16 from
NZ
Best Family Activity
samanthal16 from
NZ
Best Family Activity
samanthal16 from
NZ
Beautiful experience
anaism from
NZ
Beautiful experience
anaism from
NZ
Beautiful experience
anaism from
NZ
Fantastic experience
chantalb7 from
NZ
Fantastic experience
chantalb7 from
NZ
Fantastic experience
chantalb7 from
NZ
Hole in the rock trip
meganb27 from
NZ
Hole in the rock trip
meganb27 from
NZ
Hole in the rock trip
meganb27 from
NZ
Hole in a Rock
Amit Patel from
NZ
Awesomeness
vickym8 from
NZ
Awesomeness
vickym8 from
NZ
Hole in the Rock
Lynne Millar from
NZ
Wonderful experience
Dhrupad Patel from
NZ
A MANA experience..
margarett11 from
NZ
A MANA experience..
margarett11 from
NZ
A must do to see the Bay of Islands
karak1 from
NZ
A must do to see the Bay of Islands
karak1 from
NZ
A must do to see the Bay of Islands
karak1 from
NZ
A Must Do Bay of Islands adventure.
Shayne Watson from
NZ
A Must Do Bay of Islands adventure.
Shayne Watson from
NZ
Great Day on the Water
diannel6 from
NZ
Great Day on the Water
diannel6 from
NZ
Hole in the rock cruise
Bernadette Monaghan-Vowles from
NZ
Wow!
colinl6 from
United Kingdom
Wow!
colinl6 from
United Kingdom
Wow!
colinl6 from
United Kingdom
Fab day out
Jeanette Proctor from
NZ
Fab day out
Jeanette Proctor from
NZ
Fab day out
Jeanette Proctor from
NZ
Hole in rock trip
John Wilson from
NZ
Hole in rock trip
John Wilson from
NZ
Great cruise
hilaryw5 from
United Kingdom
Great cruise
hilaryw5 from
United Kingdom
No Dolphin or Whale watching as advertised…
Natalie Mancera from
NZ
YEAH BOI!
Kym Ridley from
Australia
Fantastic cruise
Lucas from
Netherlands
Fantastic cruise
Lucas from
Netherlands
The Hole
David Jackson from
NZ
The Hole
David Jackson from
NZ
Hole in the rock
Wayne Young from
Australia
Hole in the rock
Wayne Young from
Australia
Hole in the rock
Wayne Young from
Australia
Awesome experience
Rachael Hartley from
NZ
Awesome
tripper from
United Kingdom
Well worth it
Jasmine Nash from
NZ
Well worth it
Jasmine Nash from
NZ
Well worth it
Jasmine Nash from
NZ
Passenger
Jo McCammon from
NZ
Passenger
Jo McCammon from
NZ
Passenger
Jo McCammon from
NZ
Awesome cruise
Anna Dixon from
NZ
Awesome cruise
Anna Dixon from
NZ
Stunning
jennyb25 from
NZ
Stunning
jennyb25 from
NZ
Amazing trip
Jill H from
NZ
Amazing trip
Jill H from
NZ
Amazing trip
Jill H from
NZ
Amazing
Oz from
Australia
Once in a Lifetime
Miriama Leau from
NZ
Stunning Cruise
Lydia Gray from
NZ
Hole in the Rock
carlenem1 from
NZ
Hole in the Rock
carlenem1 from
NZ
Bad weather…. But dolphins
G Campbell from
NZ
It was a great trip
ruzmina from
NZ
It was a great trip
ruzmina from
NZ
It was a great trip
ruzmina from
NZ
An unforgettable experience.
iroshang from
NZ
An unforgettable experience.
iroshang from
NZ
An unforgettable experience.
iroshang from
NZ
Fun times
Kim Marsters from
NZ
Beautiful Bay!
Michelle Kingham from
NZ
Beautiful Bay!
Michelle Kingham from
NZ
Beautiful Bay!
Michelle Kingham from
NZ
Fantastic day out!
Peta Surry from
NZ
Fab Family Day
Tracey from
NZ
Fab Family Day
Tracey from
NZ
Just perfect
lauraa6 from
NZ
Just perfect
lauraa6 from
NZ
Cruise experience
kanchanj from
NZ
Cruise experience
kanchanj from
NZ
Cruise experience
kanchanj from
NZ
Loved this!
kristalj from
NZ
Loved this!
kristalj from
NZ
Loved this!
kristalj from
NZ
A must do!
elizel from
NZ
A must do!
elizel from
NZ
Amazing day out
Claire Green from
NZ
Amazing day out
Claire Green from
NZ
Amazing day out
Claire Green from
NZ
Breathtaking views in a relaxing cruise
Lawrence from
NZ
Breathtaking views in a relaxing cruise
Lawrence from
NZ
Amazing
jhonp from
NZ
Amazing
jhonp from
NZ
Fabulous
Marlon Nadong from
NZ
Great day
Mel from
NZ
Bloody Good!
Jordyn Murray from
NZ
Bloody Good!
Jordyn Murray from
NZ
Awesome
Mahendra Malaviya from
NZ
Awesome
Mahendra Malaviya from
NZ
Awesome
Mahendra Malaviya from
NZ
Great experience.. Must visit
harpreetb2 from
NZ
Great experience.. Must visit
harpreetb2 from
NZ
Great experience.. Must visit
harpreetb2 from
NZ
What a ride
Robert Wood from
NZ
What a ride
Robert Wood from
NZ
What a ride
Robert Wood from
NZ
Great trip
moon007 from
NZ
Great trip
moon007 from
NZ
Great trip
moon007 from
NZ
Hole in the rock
Yash Redkar from
NZ
Definitely get you’re moneys worth
Meriemlouise Nordby from
NZ
Definitely get you’re moneys worth
Meriemlouise Nordby from
NZ
Definitely get you’re moneys worth
Meriemlouise Nordby from
NZ
TU MEKE
joseb from
NZ
Wonderful experience
Ting Ting from
NZ
Wonderful experience
Ting Ting from
NZ
Awesome day out!!
Fiona from
NZ
Fabulous day out
elizabeths14 from
NZ
Well worth the time and money
Sharon Raath from
NZ
Well worth the time and money
Sharon Raath from
NZ
Well worth the time and money
Sharon Raath from
NZ
Absolutely amazing!
Erini Hart from
NZ
Absolutely amazing!
Erini Hart from
NZ
Excellent cruise to The Hole in the Rock
Nicola from
NZ
Excellent cruise to The Hole in the Rock
Nicola from
NZ
Excellent cruise to The Hole in the Rock
Nicola from
NZ
Hole in the rock trip is awesome
JASON FERRIER from
NZ
Hole in the rock trip is awesome
JASON FERRIER from
NZ
Hole in the rock trip is awesome
JASON FERRIER from
NZ
Cool day out
Rongomai from
NZ
Cool day out
Rongomai from
NZ
Cool day out
Rongomai from
NZ
Beautiful Bay of Islands
Monita Lata from
NZ
Beautiful Bay of Islands
Monita Lata from
NZ
It was a wonderful trip
sandeepnkurup450 from
NZ
It was a wonderful trip
sandeepnkurup450 from
NZ
Wonderful trip
elviraw from
NZ
Wonderful trip
elviraw from
NZ
Wonderful trip
elviraw from
NZ
Awesome
mark07 from
NZ
Awesome
mark07 from
NZ
Awesome
mark07 from
NZ
Beautiful
ashg from
NZ
Beautiful
ashg from
NZ
Beautiful
ashg from
NZ
Amazing
arm01 from
NZ
Amazing
arm01 from
NZ
Amazing
arm01 from
NZ
Great experience
tariqi from
NZ
Great experience
tariqi from
NZ
Great experience
tariqi from
NZ
Amazing
arieg from
NZ
Wonderful Experience!
amberl3 from
NZ
Wonderful Experience!
amberl3 from
NZ
Wonderful Experience!
amberl3 from
NZ
Great
Deepak Kukreja from
NZ
Great
Deepak Kukreja from
NZ
Great
Deepak Kukreja from
NZ
A must do !!
Sharon Price from
NZ
A must do !!
Sharon Price from
NZ
Ultimate experience!!
Paula Hall from
NZ
Ultimate experience!!
Paula Hall from
NZ
Amazing trip
Yvonne Pickford from
NZ
Amazing trip
Yvonne Pickford from
NZ
Great trip
janinen1 from
NZ
Great trip
janinen1 from
NZ
Great trip
janinen1 from
NZ
Mrs
Grace Peng from
NZ
Mrs
Grace Peng from
NZ
Mrs
Grace Peng from
NZ
Awesome trip
narisap from
NZ
Awesome trip
narisap from
NZ
Awesome trip
narisap from
NZ
great experience ... unforgettable
stevenf from
NZ
Good services
Albert Ng from
Hong Kong
Stunning trip in the Bay
Rochelle from
NZ
Stunning trip in the Bay
Rochelle from
NZ
Stunning trip in the Bay
Rochelle from
NZ
Amazing day out!
Thomas Roberts from
NZ
Awesome day!
Liliani from
NZ
Awesome day!
Liliani from
NZ
Awesome day!
Liliani from
NZ
Wonderful experience
Anthony from
NZ
Wonderful experience
Anthony from
NZ
Wonderful experience
Anthony from
NZ
Good trip
Ho Yin Ng from
Hong Kong
Good trip
Ho Yin Ng from
Hong Kong
Good trip
Ho Yin Ng from
Hong Kong
Tour around the islands was good but awful lunch
davidb24 from
Australia
Tour around the islands was good but awful lunch
davidb24 from
Australia
Tour around the islands was good but awful lunch
davidb24 from
Australia
Beautiful bays
ivanm3 from
NZ
Beautiful bays
ivanm3 from
NZ
Amazing
Melissa from
NZ
Amazing
Melissa from
NZ
Amazing
Melissa from
NZ
The hole in the rock
Siobhan Hogan from
United Kingdom
The hole in the rock
Siobhan Hogan from
United Kingdom
Bay of paradise
Grzegorz Majka from
Poland
Dolphin with hole in the rock
michellec from
NZ
Amazing
deborahp3 from
NZ
Great day.
Julie from
NZ
Great day.
Julie from
NZ
Hole in the rock tour
lindao3 from
Australia
Hole in the rock tour
lindao3 from
Australia
Hole in the rock tour
lindao3 from
Australia
Vanessa Kerridge
Vanessa from
NZ
Fantastic
karen Taylor from
NZ
Fantastic
karen Taylor from
NZ
Fantastic
karen Taylor from
NZ
Us having fun on your boat
Jill Ansell-Douglas from
NZ
Amazing trip
glynandmichelled from
NZ
Amazing trip
glynandmichelled from
NZ
Amazing trip
glynandmichelled from
NZ
A memorable day!
Gillian White from
United Kingdom
A memorable day!
Gillian White from
United Kingdom
Great day out!
Marni from
Australia
Fantastic Experience!
Tara from
Australia
Fantastic Experience!
Tara from
Australia
Great tour!!
Sola Laurence-Bade from
NZ
Great tour!!
Sola Laurence-Bade from
NZ
Recommended cruise
Gerard Vilardell from
Spain
Recommended cruise
Gerard Vilardell from
Spain
Recommended cruise
Gerard Vilardell from
Spain
A Great Day Out!
Blair from
NZ
Absolutely Fantastic!!
fionah19 from
Australia
Awesome
joh10 from
NZ
Excellent experience
Harriet from
United Kingdom
Excellent experience
Harriet from
United Kingdom
Excellent experience
Harriet from
United Kingdom
Great 4 hour tour.
alis2 from
Australia
Great 4 hour tour.
alis2 from
Australia
Great 4 hour tour.
alis2 from
Australia
Awesome experience
Shivani Kaur from
NZ
Awesome experience
Shivani Kaur from
NZ
Awesome experience
Shivani Kaur from
NZ
If I could give 100 stars, I would!
bridgetw2 from
NZ
If I could give 100 stars, I would!
bridgetw2 from
NZ
Great four hours
Christine Petty from
NZ
Great four hours
Christine Petty from
NZ
Great four hours
Christine Petty from
NZ
Awesome trip
Lori Stewart from
NZ
Awesome trip
Lori Stewart from
NZ
Worth every $
Veronica from
United Kingdom
Worth every $
Veronica from
United Kingdom
Otehei island hilltop view.
alexw17 from
Australia
Loved it
shannyl from
NZ
Loved it
shannyl from
NZ
Loved it
shannyl from
NZ
Stunning Trip
Mark from
NZ
Stunning Trip
Mark from
NZ
Stunning Trip
Mark from
NZ
Great Trip
deed from
NZ
Great Trip
deed from
NZ
Fantastic cruise
Change from
Australia
Awesome half day trip
moniquec1 from
NZ
Awesome half day trip
moniquec1 from
NZ
Awesome half day trip
moniquec1 from
NZ
Great experience
OzWitchy from
Australia
Bay of Islands inlet
Ian Caskie from
Australia
Great cruise and nice team
Carole GARGULA from
France
Great cruise and nice team
Carole GARGULA from
France
B
Britta Booth from
NZ
B
Britta Booth from
NZ
B
Britta Booth from
NZ
Great day and informative
Suzanne Rex from
United Kingdom
Best value cruise
Yuko Amy from
NZ
Great sight seeing tour
Dawn Citino from
NZ
Great sight seeing tour
Dawn Citino from
NZ
Great sight seeing tour
Dawn Citino from
NZ
Up close!!
Melissa Pollock from
Australia
Brilliant Day Trip
angelaf4 from
United Kingdom
Great trip for all ages
Raimondo from
NZ
Epic Adventure - must do
David from
United States
Such a good day
Mireille from
Netherlands
Such a good day
Mireille from
Netherlands
Simply amazing day out
Mark from
NZ
Simply amazing day out
Mark from
NZ
Truly beautiful
Courtney from
NZ
Truly beautiful
Courtney from
NZ
"A memorable day for all the right reasons"
Gee Vee from
Australia
"A memorable day for all the right reasons"
Gee Vee from
Australia
"A memorable day for all the right reasons"
Gee Vee from
Australia
great views!
Tess from
United States
great views!
Tess from
United States
great views!
Tess from
United States
The route
David Chicken from
United Kingdom
The route
David Chicken from
United Kingdom
The route
David Chicken from
United Kingdom
Well worth it. Amazing experience.
Linda Hesse from
Canada
Well worth it. Amazing experience.
Linda Hesse from
Canada
Well worth it. Amazing experience.
Linda Hesse from
Canada
Hole in the rock
Sanjay from
India
Hole in the rock
Sanjay from
India
Hole in the rock
Sanjay from
India
Great day out
Kirsten Bone from
NZ
Great day out
Kirsten Bone from
NZ
Great day out
Kirsten Bone from
NZ
Absolutely Great Trip
xiaojunj from
NZ
Absolutely Great Trip
xiaojunj from
NZ
Absolutely Great Trip
xiaojunj from
NZ
AMAZING CRUISE!
Musabbir from
NZ
AMAZING CRUISE!
Musabbir from
NZ
AMAZING CRUISE!
Musabbir from
NZ
Excellent day
Geoff Goodwin from
NZ
Excellent day
Geoff Goodwin from
NZ
Excellent day
Geoff Goodwin from
NZ
不要错过 岛屿湾的必须选项
ajw from
China
不要错过 岛屿湾的必须选项
ajw from
China
不要错过 岛屿湾的必须选项
ajw from
China
Amazing Experience !!!
Rohan Rao from
NZ
Amazing Experience !!!
Rohan Rao from
NZ
Hole in the rock
Li-Wen from
NZ
Amazing
Emma from
NZ
Jumpin jack splash
Dave from
Australia
Jumpin jack splash
Dave from
Australia
En compagnie des dauphins
Francis from
France
Great way to see the bay
David Willox from
United Kingdom
Great way to see the bay
David Willox from
United Kingdom
Great way to see the bay
David Willox from
United Kingdom
Worth every Penny
Deborah witty from
NZ
Super Klasse....!!!!
Thomas from
Germany
Truly Amazing !!!
Jodi from
NZ
Truly Amazing !!!
Jodi from
NZ
Truly Amazing !!!
Jodi from
NZ
Hole in the rock
Xueyan Zhang from
NZ
Excellent tour
Alan Valente from
United Kingdom
Excellent tour
Alan Valente from
United Kingdom
Excellent tour
Alan Valente from
United Kingdom
Beautiful trip
Marina from
NZ
Beautiful trip
Marina from
NZ
Beautiful trip
Marina from
NZ
Hole in the rock
Falguni Pachchigar from
NZ
Best Boat Tour Ever
Jeannine Richter from
NZ
An excellent lesson in local history!
Sunit from
NZ
An excellent lesson in local history!
Sunit from
NZ
An excellent lesson in local history!
Sunit from
NZ
Hole in the Rock
William Liffiton from
NZ
Hole in the Rock
William Liffiton from
NZ
Hole in the Rock
William Liffiton from
NZ
Amazing ... crew, trip and food
Katrina from
Australia
Amazing ... crew, trip and food
Katrina from
Australia
Authenticated Reviews & PhotosAll of our reviews are from people who have booked and paid for this activity thru Bookme
Showing all 1197 authenticated Bookme reviews
ajw from China wrote on 07 December 2017
不要错过 岛屿湾的必须选项
带着周游了一下岛屿湾的岛 给了很多知识介绍 还穿了石中洞 很刺激 我父母也很喜欢 午餐很棒 在船公司自己的岛上餐厅 这些岛都没有大开发 要不来个安曼或者sixth snens度假村都可以的 物超所值 推荐 哦对了 看见海豚了 好多 船长很风趣 甲板上的另一位大叔很帅很有趣 （我的意思是说女孩会喜欢他的）
juanx from China wrote on 05 May 2017
非常好，值得体验！
看到海豚了，幽默负责的船长，Nice的工作人员。遗憾没穿那个洞，天气海浪的原因。自助餐也不错哦！
Lu from China wrote on 01 February 2017
非常值得
看了海豚和小企鹅 中午的BBQ也很好吃 下午还去了拉塞尔 船员的服务也特别好 非常难忘的一次旅行
priyankp1 from New Zealand wrote on 09 February 2023
Boat
My family and I had the misfortune of being on the afternoon 2pm cruise ship on Sunday 5th February 2023. During our time on the cruise, we encountered a number of unsatisfactory service levels that I think you should know of and hopefully do something about. First, the person who was driving the cruise ship was ver rough and not being carful about it. I can let it go by giving benefit of doubt that waves very very hight. Secondly, during this incident we got sick and feel like vomiting but have not given any vomit bags and the staff on duty was not helpful at all instead he was the rudest person I have ever met. To be clear, we did not vomit on the boat, we went to the washroom and did there. I was traveling with my parents who came from India to visit me and visit our beautiful country but had an extremely awful experience, first my dad felt like vomiting and he end up throwing us in the sea instead of on the boat because he was unable to control it and there was not vomit bags handed over. The staff member on duty (I do not remember his name) was extremely rude to him and I will not hesitate to say I think he was racist and commenting you people don’t know anything creating mess here who will going to clean this shit of yours. The tone was so rude that brought tears in our eyes. Secondly, my wife felt like vomit, she ran to the toilet straight away then after her I had to run. The staff member brought bucket of water and say clean your mess - which we didn’t mind and cleaned it as we did not want to make a issues of this. Then my 15 months old daughter vomited on the ship, obviously a kid can’t tell us and it just happened and that staff member started screaming at us again and did not stop, he brought the bucket of water and ask us to clean that again which we did and he still kept on shouting at us, we offered him that we are happy to pay for cleaning it was not in our hands but he did not stop shouting.This staff member needs to be talked to because if this is a kind of service you guys provide to international visitors it is a shame on you guys and you making our country look bad.I have also asked the manager on duty to help us put but of course they were also not interested to solve this issue.I am working in hospitality from last 8 years and I know how to deal with customers and have never ever experienced such a pathetic customer service.We will not be returning back to this cruise ship and will let everyone know about this staff member to be aware off and think before you board this cruise ship.No one deserve to be treated like this like we have been by your staff member.I hope you agree with me that this type of service is completely unacceptable at so many levels. It is not the kind of treatment I would have expected. I am very disappointed from this bitter experience. I would like to hear your thoughts about my complaint and the steps that you are willing to take to prevent such incidents in the future. Regards Priyank Patel
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Xiaoxu from China wrote on 07 February 2017
海豚和美景
4个