Bookme ReviewKuranda Full Day Trip - Kuranda Train Up, Kuranda Skyrail Back - CairnsPosted by Zsombor Endrodi from Hungary on 14 Mar 2020

Scammed by tour company

Zsombor Endrodi said... DO NOT BOOK AT Global Travel Services (GTS) !!! We have booked a Kuranda Full Day Trip - Kuranda Train Up, Skyrail Cableway Backtour for 218$ (109$ each), due to weather conditions the Skyrail Cableway Back was cancelled (heavy rain in wet season, not so surprising). GTS representative told us that we will get refund for the Skyrail, which is half of the whole program and ticket price is 55$ per person. WE HAVE RECEIVED 4$ EACH AS A REFUND, WHICH IS CLEARLY A SCAM. The 4$ refund per person is not even 4% of the entire trip. After inquiring about the amount (which we thought was a mistake), they told us that the amount refunded is final and guess what, the price included door to door service and professional guidance (gave us some information on tropical north on the way to the station) and also ticket assistance, which meant that the guy got our tickets from the counter in case of the train (in case of skyrail we had to get our own tickets). So they have provided these “services” for 110$...... All in all GTS took advantage on us and the situation, we were really disappointed in this company, we usually had positive experiences in Australia, except GTS, we really REGRET CHOOSING THEM. Also there is no indication anywhere on their website on the terms and conditions regarding cancellation and refund. We wrote this to make sure everyone is aware and also to emphasize that you are way better of if you take an Uber go to Kuranda station have your tickets to the train, go see the village, head back with Skyrail (or vica versa).

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